1. Acceptance of Terms

By accessing our website at pizza-pizza.click, using our mobile application, placing an order, or using any of our services, you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. These Terms constitute a legally binding agreement between you and PizzaPizza ("Company," "we," "us," or "our").

If you do not agree with any part of these terms, you are prohibited from using our services and should discontinue use immediately. Your continued use of our services following any changes to these Terms constitutes acceptance of those changes.

These Terms apply to all users of our services, including customers, visitors, and any other users of our website or services.

2. Service Description and Availability

PizzaPizza provides specialized vegan and gluten-free pizza delivery services throughout the Greater Toronto Area, Canada. Our comprehensive services include:

• Pizza Delivery: Freshly prepared vegan and gluten-free pizzas delivered to your location
• Nutrition Calculator: Interactive tool for customizing orders with real-time nutritional information
• Order Tracking: Real-time updates on order preparation and delivery status
• Customer Support: Dedicated support team for order assistance and inquiries
• Subscription Services: Regular delivery plans for consistent healthy meal options
• Corporate Wellness Programs: Bulk ordering and specialized services for businesses
• Fitness Studio Partnerships: Specialized nutrition programs for fitness communities

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. Service availability may vary by location and is subject to operational capacity and local regulations.

3. Ordering Process and Requirements

Order Placement

• Phone Orders: All orders must be placed by calling +1 (418) 570-5375 during operating hours
• Order Confirmation: All orders are subject to availability and our acceptance
• Minimum Orders: Minimum order values may apply based on delivery location
• Delivery Areas: Service is limited to our designated delivery zones within the GTA
• Operating Hours: Orders accepted during posted business hours only
• Special Requests: Custom modifications subject to kitchen capabilities and ingredient availability

Order Acceptance and Rejection

We may refuse or cancel orders in certain circumstances, including but not limited to:

• Ingredient unavailability or supply chain disruptions
• Delivery address outside our service area
• Suspected fraudulent activity or payment issues
• Violation of these Terms or inappropriate customer behavior
• Operational capacity limitations or technical difficulties
• Force majeure events or circumstances beyond our control

4. Pricing, Payment, and Billing

Pricing Structure

• Currency: All prices are displayed in Canadian dollars (CAD) and include applicable taxes
• Menu Pricing: Prices are subject to change without notice based on ingredient costs and market conditions
• Delivery Fees: Variable delivery charges based on distance and location
• Service Charges: Additional fees may apply for special services or peak-time orders
• Promotional Pricing: Special offers and discounts subject to specific terms and conditions

Payment Terms

• Payment Required: Full payment is required at the time of order placement
• Accepted Methods: We accept major credit cards, debit cards, and approved digital payment methods
• Payment Processing: Payments are processed securely through third-party payment providers
• Failed Payments: Orders with failed payments will be automatically cancelled
• Recurring Billing: Subscription services involve automatic recurring charges
• Currency Conversion: International payment methods may incur additional conversion fees

5. Delivery Terms and Conditions

• Service Areas: Delivery is available within our designated service zones in the Greater Toronto Area
• Delivery Times: Estimated delivery times are approximate; actual times may vary based on weather, traffic, and order volume
• Delivery Address: You must provide accurate and complete delivery address information; we are not responsible for failed deliveries due to incorrect addresses
• Recipient Availability: You or an authorized recipient must be available to receive the order at the specified delivery address
• Access Requirements: Delivery personnel must have safe and reasonable access to the delivery location
• Delivery Confirmation: Orders are considered delivered when handed to the recipient or authorized person at the delivery address
• Risk Transfer: Risk of loss or damage passes to you upon delivery
• Weather Conditions: Severe weather may impact delivery times or result in service suspension for safety reasons
• Contactless Delivery: Contactless delivery options available upon request

6. Food Safety, Allergens, and Dietary Information

Food Safety Standards

• Facility Standards: All pizzas are prepared in a dedicated gluten-free and vegan facility
• Ingredient Sourcing: We use only certified vegan and gluten-free ingredients from approved suppliers
• Cross-Contamination Prevention: Strict protocols in place to prevent cross-contamination with allergens
• Food Handling: All staff trained in proper food safety and handling procedures
• Temperature Control: Proper temperature maintenance throughout preparation and delivery

Allergen Information and Dietary Restrictions

• Allergen Disclosure: Complete allergen information is provided for all menu items
• Customer Responsibility: You must inform us of any allergies or dietary restrictions when ordering
• Ingredient Changes: We reserve the right to substitute ingredients due to availability, with notification when possible
• Nutritional Information: Nutritional data is provided as estimates and may vary based on preparation methods
• Medical Advice: Our nutritional information is not intended as medical advice; consult healthcare providers for specific dietary needs

7. Cancellation, Refund, and Return Policy

Order Cancellations

• Cancellation Window: Orders may be cancelled within 5 minutes of placement by calling our customer service line
• Preparation Status: Orders cannot be cancelled once food preparation has begun
• Cancellation Confirmation: All cancellation requests must be confirmed by our customer service team
• Automatic Cancellations: We may cancel orders due to ingredient unavailability or operational issues

Refund Policy

• Eligible Refunds: Refunds may be provided for cancelled orders within the cancellation window, quality issues, or delivery failures
• Quality Issues: Report quality concerns within 2 hours of delivery for refund consideration
• Refund Processing: Approved refunds processed to original payment method within 5-7 business days
• Partial Refunds: Partial refunds may be offered for minor issues or partial order problems
• Refund Limitations: Refunds not available for orders consumed or after extended time periods

8. User Conduct and Prohibited Activities

When using our services, you agree not to:

• Fraudulent Activity: Engage in any fraudulent, deceptive, or misleading activities
• False Information: Provide false, inaccurate, or misleading information when placing orders
• System Interference: Interfere with or disrupt our website, services, or systems
• Unauthorized Access: Attempt to gain unauthorized access to our systems, accounts, or data
• Harmful Conduct: Use our services to harass, abuse, or harm others
• Legal Violations: Violate any applicable laws, regulations, or third-party rights
• Commercial Misuse: Use our services for unauthorized commercial purposes
• Intellectual Property Infringement: Infringe upon our or others' intellectual property rights
• Spam or Solicitation: Send unsolicited communications or engage in spam activities

9. Intellectual Property Rights

All content on our website and in our services, including but not limited to text, graphics, logos, images, software, and nutritional data, is the exclusive property of PizzaPizza and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

Restrictions on Use

• No Reproduction: You may not copy, modify, distribute, or reproduce our content without explicit written permission
• Trademark Protection: Our trademarks, logos, and brand names may not be used without authorization
• Proprietary Technology: Our nutrition calculator and proprietary systems are protected intellectual property
• Limited License: We grant you a limited, non-exclusive license to use our services for personal, non-commercial purposes only

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our comprehensive Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy. We are committed to protecting your privacy and complying with applicable privacy laws and regulations.

11. Disclaimers and Limitation of Liability

Service Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Representations regarding the accuracy, reliability, or completeness of nutritional information
• Warranties of uninterrupted or error-free service
• Representations regarding delivery times or service availability

Limitation of Liability

To the maximum extent permitted by applicable law, PizzaPizza's total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid for the specific order giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless PizzaPizza, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of our services or violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights
• Any false or misleading information you provide
• Your negligent or wrongful conduct

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada. You consent to the personal jurisdiction of such courts and waive any objection to venue.

Before initiating any legal proceedings, parties agree to attempt to resolve disputes through good faith negotiations and, if necessary, mediation.

14. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, pandemics, supply chain disruptions, or technical failures.

In such events, we will make reasonable efforts to notify affected customers and resume normal operations as soon as practicable.

15. Changes to Terms

We reserve the right to modify these Terms at any time in our sole discretion. Material changes will be effective immediately upon posting on our website. We will make reasonable efforts to notify users of significant changes through:

• Prominent notice on our website
• Email notifications to registered customers
• Updates to the "Last updated" date at the top of these Terms

Your continued use of our services after any changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our services.

16. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and PizzaPizza regarding the use of our services and supersede all prior agreements and understandings.

17. Contact Information

If you have questions about these Terms of Service or need assistance with our services, please contact us:

We are committed to providing excellent customer service and will respond to your inquiries promptly during business hours.