1. Information We Collect

Personal Information

When you interact with our services, we may collect the following personal information:

• Contact Information: Name, phone number, email address, and delivery address
• Payment Information: Credit card details, billing address, and payment history (processed securely through third-party providers)
• Order Information: Food preferences, dietary restrictions, allergen information, and order history
• Account Information: Username, password, and account preferences
• Communication Records: Customer service interactions, feedback, and survey responses
• Health Information: Dietary restrictions, allergen information, and nutritional preferences (voluntarily provided)

Automatically Collected Information

We automatically collect certain technical information when you visit our website:

• Device Information: IP address, browser type and version, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Location Data: General geographic location based on IP address for delivery purposes
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
• Performance Data: Website loading times, error reports, and technical diagnostics

Information from Third Parties

We may receive information about you from:

• Payment processors and financial institutions
• Delivery partners and logistics providers
• Marketing and analytics service providers
• Social media platforms (if you choose to connect your accounts)

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process, prepare, and fulfill your pizza orders and manage delivery logistics
• Customer Service: To provide support, respond to inquiries, and resolve issues or complaints
• Account Management: To create and maintain your account, process payments, and manage subscriptions
• Personalization: To customize your experience, remember preferences, and provide personalized recommendations
• Communication: To send order confirmations, delivery updates, promotional offers, and important service announcements
• Safety and Quality: To ensure food safety, accommodate dietary restrictions, and maintain quality standards
• Analytics and Improvement: To analyze usage patterns, improve our services, and develop new features
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect, prevent, and investigate fraudulent or unauthorized activities
• Business Operations: To manage our business, conduct research, and perform administrative functions

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, balanced against your privacy rights
• Consent: Processing based on your explicit consent, which you may withdraw at any time
• Legal Obligation: Processing required to comply with applicable laws and regulations
• Vital Interests: Processing necessary to protect your vital interests or those of others

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

• Payment Processors: To process payments and manage billing
• Delivery Partners: To coordinate food delivery and logistics
• Technology Providers: To maintain our website, mobile app, and IT infrastructure
• Customer Support: To provide customer service and technical support
• Marketing Services: To send communications and analyze marketing effectiveness

Legal Requirements

• When required by law, court order, or government regulation
• To respond to legal process, subpoenas, or official requests
• To protect our rights, property, or safety, or that of our customers or the public
• To investigate and prevent fraud, security breaches, or illegal activities

Business Transfers

In connection with a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmission is protected using SSL/TLS encryption technology
• Secure Storage: Personal information is stored on secure servers with restricted access controls
• Access Controls: Employee access to personal information is limited based on job requirements
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Staff Training: All employees receive training on data protection and privacy practices
• Payment Security: Payment information is processed by PCI DSS compliant third-party providers
• Incident Response: We have procedures in place to respond to and mitigate security incidents
• Data Minimization: We collect and retain only the information necessary for our business purposes

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: Request access to the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information (subject to legal requirements)
• Right to Restrict Processing: Request limitation of how we process your personal information
• Right to Data Portability: Request a copy of your personal information in a portable format
• Right to Object: Object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Withdraw consent for processing based on consent
• Right to Lodge a Complaint: File a complaint with the relevant privacy authority

To exercise these rights, please contact us at hello@pizza-pizza.click or +1 (418) 570-5375. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website usage:

• Essential Cookies: Required for basic website functionality and security
• Functional Cookies: Remember your preferences and enhance user experience
• Analytics Cookies: Help us understand website usage and improve our services
• Marketing Cookies: Used to deliver relevant advertising and measure campaign effectiveness

You can control cookie settings through your browser preferences or our cookie consent banner. For detailed information, please see our Cookie Policy.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account Information: Retained while your account is active and for 2 years after closure
• Order History: Retained for 7 years for tax, accounting, and legal compliance purposes
• Payment Information: Retained according to payment processor requirements and applicable laws
• Marketing Communications: Retained until you unsubscribe or withdraw consent
• Customer Service Records: Retained for 3 years to improve service quality
• Website Analytics: Aggregated data retained for 2 years for business analysis

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we transfer information internationally, we ensure appropriate safeguards are in place:

• Transfers to countries with adequate privacy protection as determined by Canadian authorities
• Use of standard contractual clauses or other approved transfer mechanisms
• Implementation of additional security measures for international transfers
• Regular review of transfer arrangements to ensure ongoing protection

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take immediate steps to delete such information and terminate any associated accounts.

Parents or guardians who believe their child has provided personal information to us should contact us immediately at hello@pizza-pizza.click.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services. This privacy policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

We are not responsible for the privacy practices or content of third-party websites or services.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on our website with a new "Last updated" date
• Send email notifications to registered users about significant changes
• Provide prominent notice on our website for major policy updates
• Obtain additional consent where required by applicable law

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

13. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and will respond to your inquiry within 30 days.